In Germany, people who actively use of social media, commenting or sharing contents about refugees, held worse attitudes toward refugees, considering refugees as threat to economy, culture or own safety. Importantly, people who have had direct contact with refugees, speaking with them, held better attitudes toward refugees, considering refugees as benefit to economy, enrichment of German culture or own life. People with positive and negative attitudes toward refugees perceived bias in how media communicate about refugees. Those with negative attitudes toward refugees thought that media are too positive about refugees, whereas those with positive attitudes toward refugees thought that media are too negative about refugees. It seems that in situations of heated controversial public debates, media cannot satisfy people with polarized opinions. Or as Arlt and Wolling put it, accusation of bias from both sides of an opinion spectrum can be interpreted as an indicator of objectivity and good quality journalism.
Arlt, D. & Wolling, J. (2016): The Refugees: threatening or beneficial? Exploring the effects of positive and negative attitudes and communication on hostile media perceptions. Global Media Journal, 6(1): 1-21.